It's Christmas Day and I was super excited to get DD and bring it to a Christmas gathering with friends. The line was about 10 people deep, and initially only one person was working the registers. When I got to the front of the line, another register opened up. The employee that took my order was friendly and did a good job. She instructed me to go to the other counter to wait for my breakfast sandwiches, hash browns, and coffee. The coffee came out pretty quickly, but I waited 30 minutes for the sandwiches and hash browns. I had to inquire 3 times with the staff before I got my complete order. It was a frustrating ordeal, and I left upset over the poor customer sevice and the long wait. To top it off, the sandwiches were missing the cheese and the donuts tasted old (not fresh). I will not be going back to DD, Kapolei.
Went there at 6pm, no line and no one at the register. No worries, we wanted to look at the menu anyways. About five minutes pass and a woman pops up who's pretty friendly. We order two donuts and an iced medium vanilla chai. The donuts were soggy? Idk how they managed it, but it was disgusting. The vanilla chai had far too much ice and only tasted like water with a little bit of cinnamon. Pointless waste of time and money. Won't be returning to that location.
It's ok, Krispy Kreme is definitely better, liliha bakery is probably better.
I went there and they were out of glazed. Came back after shopping in area bought 18 donuts mixed choc and glazed. They were the worst donuts I have ever eaten. What is the big hype? I definitely will not be going back I threw about 12 away !
Good service they made my drink just how I like it. Clean store and when we got there it was semi empty so that was a plus.
Dunkin Donuts is a US Bakery based in Kapolei, Hawaii. Dunkin Donuts is located at 4470 Kapolei Pkwy, Kapolei, HI 96707, USA.
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