Walk through door ... answer questions at kiosk to immediate left ... take your tix with ur # ... super nice guard will then go through your purse and ask if you have any weapons such as a scissors or knife (you will have his greeting memorized by the time you leave because you will have heard it more than a million times as he greets everyone with that same greeting). He will then ask you your purpose and do a verbal survey of your documents (saves you time just in case you don't have your act together) .... take a seat and be prepared to wait ... listen carefully for your #; your # will also flash at the bottom of the TV screen ... proceed to appropriate window with your paperwork ...
Richard Emoto worked with my husband & I who we highly recommend, who is very knowleable, very professional, & great to work with.
We had a 1pm appointment and they were on time. There were a lot of people waiting, but my guess is they were walk-ins. The Security Guard and SSA Rep were very nice and helpful.
Every government agency should be conducted like this agency...lost my sscard....the personnel were tactful, professional, and helpful...from the security guard to the agent at the desk
Tip: try to avoid days following federal holidays ; ( ... hella-wait!
The wait took an hour but the process took 5 minutes ... not bad
Fast and friendly service very unusual for a federal program. Their personable service mix the Kapolei Social Security Office my choice
There are restrooms at the front of the room behind the TV
Arrived around 1000 ... parking lot full with sporadic spaces (bad sign but only day off to do this crap).
Us Social Security Administration is a US Local Government Office based in Kapolei, Hawaii. Us Social Security Administration is located at 970 Manawai St, Kapolei, HI 96707, USA.
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