Can you imagine working for this company? Don't you think this will affect the Quality of the work and how household goods are packed?
15 years in the army and this is the first of a kind experience with moving. It is easy to identify that this company manipulates the system to overbook their capacity and extort their employees to meet deadlines.
4 stars in reference to the crew that actually comes to pack your stuff and how they pack it. However the administrative side of this company is horrible. They have overbooked and took on more business than they can handle therefore leaving the customer to deal with the frustration. If you are military, I highly advice that you decline Coleman movers when scheduling your HHG. If you are scheduled for 3 days of packing, you will have three days of disappointment as the packing crew will not show up to your house till the last day and try and cram three days of packing in to one day. Higher management should be ashamed that their workers and junior staff have to deal with their incompetency and ability to manage a business.
Bottom line Up Front: If you have been awarded this company call JPSSO and decline immediately! Believe the reviews on Yelp and other sites.
They will not tell you there is any issues until they know it is too late for you to change
So we just got our stuff delivered and yes although they worked fast and set up everything when hiring this company or if you are in the military and just so happen to get stuck with them make sure and i mean MAKE SURE YOU PUT YOUR BELONGINGS AWAY!!! Both my wife and my apple watch went missinng from their charger in our room. Feel free to ask questions or contact me reguarding this!
So if you're following me they now have 4 jobs to get done within those 4 days instead of just one. In order to get this done they have their employees work a full day to pack & load anywhere from 12-16 thousand pounds in one day!
In my situation, I requested my move out dates almost a full two months in advance and they were approved and contract awarded. Coleman movers confirmed the dates with me and scheduled a move-out inspection, where a gentlemen came to survey and again confirmed the dates were good a week before they were supposed to come out. Then the day they are supposed to show up I finally called their office (since no-one showed or called). I received a phone call from a Mr. Goerge who was supposedly flown in from their corporate HQ to help fix their situation here in Hawaii.,
Coleman is absolute garbage. If they are assigned as your shippers immediately call transportation to switch them. When the movers showed up to my house they stated that they hadn't even slept since their last job (it was 10 in the morning) and that they had been working for over 24 hours. They packed my kitchen items for unaccompanied baggage and then instead of a fast shipment, they put all of my kitchen wares on a boat and my 220 pounds in goods have been sitting in a port in LA for over 3 weeks at this point. Over 40 days for them to ship 220 pounds in goods so far. Absolutely horrible service.
to another shipping provider and you are basically stuck.
So here we sit waiting and praying that our dates don't change. These dates are the cornerstone to every military family's transition and move to their next assignment. These dates affect when you move out from your home, move in to the hotel, and fly out to your next destination. Many families (like we did) also take this time to vacation before showing up to next duty assignment and have non-refundable expenses.
I will update my review once they pack, ship, and we receive our household goods in Texas.
Easily the worst experience I've ever had moving which includes 12 moves for my own stuff and countless other times I've been involved in friends and roommates moves. Bookshelves were moved by wrapping them in tape with the books still in them? No wardrobe boxes were used? Our hanging clothes, including suits and uniforms that were in hanging bags, were folded up and stuffed into what was labeled a "wardrobe" box. All of my wife's dresses were in the same box as well which included shoes at the bottom? Just about every piece of our furniture was damaged in some way. If I had more time I would go on but I need to actually deal with the reality of unpacking more boxes and finding out more of the ridiculous ways in which these people treated all of our possessions. Even the folks who delivered our stuff here on Maui from a different company were in shock of what they saw as they unpacked everything. This is a total disgrace and nothing was done professionally. I would give zero stars but it wouldn't let me.
Example, for 13,000 lbs the company is awarded the contract and allotted 3 days to pack and 1 day to ship, 4 total days. So they basically take the job and really plan on only 1 day for everything and utilize the other 3 days to do the same thing to three other customers.
Coleman Hawaii Movers is a US Moving Company based in Kapolei, Hawaii. Coleman Hawaii Movers is located at 91-120 Hanua St, Kapolei, HI 96707, USA.
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