How often is the experience as important than anything else? When it's incredible, it often is. When it nearly is, it's a solid 4 stars...
From this first call for an appointment, to the follow-up calls, and reminder email, the timing and customer service was awesome. Parking was validated (valet and self parking), check-in took about 10 minutes though - I think it was delayed as they waited for someone to show us around (though I showed up on time). It felt a bit rushed, and though I was anxious to get started, would have preferred either less talking, or more informative information.
All in all, it was great. Terrific customer service, everyone was helpful, and I wasn't rushed. If I had a better massage, it would easily be a 5 and even without, my review teeters close to a 5. Will definitely return and would recommend to anyone who wants a relaxing couple of hours.
The instructions are to arrive a hour prior. I think I tried everything: the 45 degree pool is freezing (but feels great jumping immediately into the jacuzzi), the showers are great (one was broken), and the vitality tubs were...tubs (didn't see any floating seaweed)? Irregardless, it was relaxing and well worth it.
I had requested a female masseur and had one. Incredibly nice, but just couldn't get the kinks out that my normal $50 masseur could. I was relaxed though - I fell asleep about 3/4 of the way through, which I usually do when I'm totally at ease. The heated eye, head, and neck warmer was also a first.
I'll preface this with I'm a bit more critical in this review, since the services were about $400. Stars are on a sliding scale in my book.
Perhaps not many men go here, but I also had the steam room and sauna to myself. The steam room was perfect. I wish the sauna had coals (or whatever they commonly have) to heat the room up a bit more. Subjective.
Laniwai is a US Spa based in Kapolei, Hawaii. Laniwai is located at 92-1185 Ali'inui Dr, Kapolei, HI 96707, USA.
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